Refund Policy

1.1 Eligibility: Clients may request a full refund of their service payment within seven (7) calendar days of the purchase, counted from the date the transaction is confirmed by the integrated payment gateway.

1.2 Scope: This refund applies to the amount paid by the client to the professional for the contracted service. Requests submitted after the 7-day window has elapsed are not eligible for a refund under this Policy, except where required by applicable law.

To request a refund within the eligible window, contact Fitvia support through the Contact page or by emailing legal@fitvia.me with the email used at checkout, the transaction date, and the professional or service involved.

2.1 Review: We review each request to confirm it falls within the 7-day window and meets the conditions of this Policy before authorizing the refund.

3.1 Non-Refundable Fees: Fitvia does not charge a per-transaction or percentage-based platform fee on client service payments. Any third-party gateway processing fees (e.g., Stripe processing fees) applied to a transaction are non-refundable, consistent with our Terms of Service. A refund covers the eligible service amount only, net of any non-refundable gateway processing fees.

The 7-day refund window described above applies to client service payments. Subscription fees paid by professionals and businesses for access to the Platform are governed separately:

4.1 Billing and Cancellation: Subscription fees are billed in advance for each billing cycle and renew automatically until cancelled. You may cancel your subscription at any time; cancellation stops future renewals, and your plan remains active until the end of the current paid billing period.

4.2 Non-Refundable Subscription: Subscription fees are generally non-refundable. Fitvia does not provide prorated or partial refunds for the unused portion of a billing period, except where required by applicable law.

Approved refunds are issued to the original payment method used at checkout. Once authorized, refunds are typically processed within 5-10 business days, depending on the payment provider and your bank or card issuer.

The following are not eligible for a refund under this Policy:

• Requests submitted after the 7-day refund window has elapsed.
• Services that have already been substantially delivered, consumed, or completed.
• Payments settled outside Fitvia's integrated checkout (external links, cash, or third-party apps), for which Fitvia is not responsible.
• The non-refundable gateway processing fees described in Section 3.
• Subscription fees, which are governed by the non-refundable terms in Section 4.